Best Practices for Creating Tickets on Behalf of Customers

Agents and admins can create tickets on behalf of customers in Chatmyer. Follow these best practices to ensure the ticket includes complete details, proper context, and the right people in CC — keeping support smooth and efficient.

Automating Post-Ticket Follow-Up with CC and Transcripts

Chatmyer allows agents to automatically notify CC’d contacts and share complete ticket transcripts, helping you close the loop on support issues with professionalism, clarity, and zero follow-up delays.

How to Reduce Email Dependency by Using Widget Ticket Replies

Email-based support is slow, cluttered, and easy to ignore. With Chatmyer, both you and your customers can manage ticket replies directly inside the widget — in real time.

Having a Ticketing System Inside the Widget Improves Customer Support

Chatmyer’s built-in ticketing system inside the widget makes it easier for visitors to raise issues without leaving the page — reducing friction, improving support response, and saving your team valuable time.

How Chatmyer Ticketing System Works?

No need to juggle two different platforms — Chatmyer gives you real-time chat and a full-featured ticketing system in one powerful solution. Handle conversations, support requests, and internal tasks — all from the same dashboard.