How to Get the Most Out of Chatmyer Live Chat System

Live chat has become more than just a support tool — it’s now a critical part of delivering a smooth customer experience and driving conversions. Chatmyer helps you engage with customers in real-time, answer their questions instantly, resolve their issues faster, and build stronger relationships. When used effectively, Chatmyer can enhance your support process and directly impact your bottom line.

What Type of Data Can Be Shared During a Live Chat Conversation

Chatmyer is built to handle more than just simple text conversations. It supports the exchange of various types of files and media during live chats, allowing agents and visitors to share important information, visuals, or documents — in real time — directly within the chat interface.

Multi-Agent Chat Support: How Collaboration Works

Some customer queries require collaboration from multiple departments or team members. That’s why Chatmyer supports multi-agent chat conversations, where more than one agent can join and assist a single visitor — just like a group chat from the agent’s side.

What Chatmyer Shows About Visitor Status and Message Tracking

Chatmyer focuses on giving your support agents the right information at the right time — without revealing your internal availability or status to website visitors. Instead, Chatmyer provides visibility into the visitor’s status and tracks message delivery and read status in real time.

How Long Chatmyer Saves Conversation History

Saving conversation history is a fundamental part of any support system. It allows both agents and customers to refer back to previous discussions, track resolutions, and maintain a record of ongoing issues or recurring requests. Chatmyer provides a reliable and transparent system for retaining your chat data.

How Chatmyer Live Chat Works

Chatmyer’s Live Chat feature is designed to provide seamless, real-time support to your customers directly from your website. Once the widget is installed, your customers can initiate conversations, and your support team can respond efficiently from the dashboard. Here’s how it works step by step: