Chatmyer allows multiple agents to join and participate in a single conversation with a visitor — with full transparency, real-time updates, and a group chat–like experience.

🧑‍💼 How Multi-Agent Chat Works?

✅ Agents Can Join an Ongoing Conversation

• Any available agent can join an existing chat from the Chatmyer dashboard.

• Once joined, they can view the entire message history and actively participate.

🔔 Visitor is Notified When a New Agent Joins

• As soon as a new agent joins the conversation, the visitor receives a real-time notification.

• This adds transparency and sets clear expectations about who is handling the query.

🧾 Agent Name & Picture is Always Visible

• Whenever an agent replies in the chat:

  
  

  • The agent’s name and profile picture are shown to the visitor.

  • This helps customers feel connected and know who they’re talking to at all times.

  
  

👥 Visitor Can See How Many Agents Have Joined

• The chat interface on the visitor’s side displays the total number of agents participating in the conversation.

• This provides reassurance that a team is working on their issue — not just a single person.

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📌 Real-World Example

Let’s say a visitor asks a billing question, but the agent handling the chat needs help from the technical support team. Instead of transferring the chat, a technical agent can simply join the same conversation and respond directly — while the original agent stays in the loop.

This reduces response time and ensures collaborative problem-solving.

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🚫 Things to Note

• Agents do not need to leave a conversation for others to join.

• All agents in the chat can type, respond, and leave internal notes (if available in your plan).

• The visitor always sees an updated view of agent activity and messages.

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✅ Benefits of Multi-Agent Support

• Faster resolutions with team collaboration

• No need to transfer or repeat context

• More transparency for the customer

• Better experience for complex or cross-functional issues

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🔚 Summary

Chatmyer’s multi-agent chat system offers a group-chat-like experience for your support team, while keeping things clear and simple for your visitors. The visitor always knows who’s helping, how many agents are involved, and sees agent details in real time — resulting in smoother and more trustworthy conversations.