Help Centre vs. Announcements: When to Use Each

Learn when to use the Chatmyer Help Centre and when to use Announcements. This article breaks down the purpose, strengths, and ideal use cases of each so you can communicate more effectively with your visitors.

Writing FAQ Articles for Common Sales or Pre-Purchase Questions

Discover how to write effective FAQ articles in the Chatmyer Help Centre to proactively answer common sales and pre-purchase questions, reduce support dependency, and improve your store’s conversion rate.

What Is the Help Centre in Chatmyer and Why It Matters

The Help Centre in Chatmyer is a dedicated space inside the widget where businesses can publish helpful articles to answer common questions, resolve issues, and guide users — all without needing live support.