The Help Centre is one of the most powerful modules inside the Chatmyer widget. It acts as a self-service knowledge hub where you can publish helpful articles, FAQs, and guides for your website visitors — all accessible directly from the widget, without needing to contact support.

Whether you run an e-commerce store, SaaS platform, or service-based website, the Help Centre helps you serve customers faster, reduce repetitive questions, and build trust.

🔍 Where Does the Help Centre Appear?

The Help Centre lives inside the Chatmyer widget, which appears in the bottom-right corner of your website. When a visitor clicks the widget, they can view your Help Centre content under the “Help” or “Help Centre” section.

This means users can:

• Search common questions

• Browse articles by topic

• Solve issues themselves — instantly

✍️ How Does It Work?

From your Chatmyer dashboard, admins and agents can:

• Create and organize Help Centre articles

• Group them into categories like Shipping, Returns, Account Setup, etc.

• Edit or unpublish articles anytime

• Keep answers up-to-date without needing developer help

Your visitors can then:

• Open the widget and go to Help Centre

• Instantly view common questions and answers

• Avoid waiting for chat agents or email replies

🚀 Why the Help Centre Matters for Your Business

Here’s why setting up a Help Centre is a game-changer:

✅ 1. Reduces Repetitive Support Tickets

Many customer questions are recurring — shipping details, refund policy, how to use a feature, etc. By publishing these as Help Centre articles, users get instant answers, and your team avoids answering the same thing repeatedly.

✅ 2. Improves Customer Satisfaction

Customers love quick, no-hassle answers. A strong Help Centre gives them the freedom to solve issues without needing to contact anyone.

✅ 3. Works 24/7

Even when your agents are offline, the Help Centre is available around the clock — supporting customers from any time zone.

✅ 4. Boosts Sales Confidence

Prospective buyers often ask questions before placing an order. A clear, well-written Help Centre can help them make decisions faster — like sizing info, product guarantees, or payment options.

✅ 5. Brand Credibility

A properly written Help Centre builds trust and shows professionalism. It demonstrates that your business is organized and customer-focused.

💡 Final Tip

Start small — write down the top 5 most asked questions by your customers. Then, turn those into short articles. Over time, you’ll build a knowledge base that serves both your customers and your support team.

🎯 Pro Tip: Combine Help Centre with Chatmyer’s Ticketing and Live Chat for a full support system. When self-service isn’t enough, your agents are still just one click away.