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smart Ticketing system
Streamline your customer support with our intelligent ticketing system. Tickets can be created directly by customers through the website widget or manually by agents via the admin dashboard. Assign tickets to teams or multiple agents, send real-time updates, add CC recipients, and share transcripts via email. Advanced filtering options make it easy to track, prioritize, and manage conversations efficiently — all in one place
Trusted by Top Brands
Efficient and Organized Tracking System
Track each complain of Customer
Improves your resolution times and customer satisfaction with no-fuss ticketing. It gives you the context needed to address customer issues effectively right from the first response.
Register complain
Make it simple for customers to get help with Chatmyer's ticket support feature. They can submit tickets whenever they need assistance, ensuring their issues are handled promptly.
Tickets status tracking
Convert support emails into tickets and track customer requests. Manage large volumes of tickets without disrupting your workflow. Allow your team to handle and resolve complaints without any delays.
Updates On Tickets
Monitor the progress of ongoing chats and easily update their status as pending or resolved. This helps keep your support service organized and ensures timely follow-ups.
User Ticketing View
Receive immediate responses for your support tickets—quick and hassle-free! Stay informed with rapid automated replies, ideal for when you're occupied or traveling. Ensure you never overlook a complaint again!
Frequently asked questions
We`re happy to answer your questions
How can a ticket be created?
Can tickets be assigned to specific agents or teams?
Will customers receive updates on their tickets?
Can agents add CCs or send transcripts?
Is there a way to filter and sort tickets?
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