Learn how long Chatmyer retains your chat history, what affects its availability, and how we handle data deletion in case of account cancellation or deactivation.

✅ Active Subscription

If your account has an active subscription, Chatmyer will retain all your conversation history for up to 1 year from the time each conversation occurred.

• You and your team can search, view, and refer to previous conversations directly from the dashboard.

• Customers can also access their own chat history if they return using the same email and browser session (unless cleared).

❌ Account Cancellation or Deactivation

If you cancel your subscription or deactivate your account:

• Your conversation history will be retained for 30 days.

• After this period, all associated data (chat logs, messages, reviews, metadata) will be permanently deleted from our system.

🔔 Pre-Deletion Notification

• You will receive a notification 7 days before your data is scheduled for deletion.

• This gives you time to reactivate your subscription or export your data if needed.

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🔒 Data Security and Privacy

Chatmyer ensures that all chat data is:

• Encrypted at rest and in transit

• Only accessible to authorized agents and admins

• Never sold or shared with third parties