Chatmyer doesn’t show agent availability to visitors, but it gives you powerful real-time insights into visitor presence and message status — including sent, delivered, and seen indicators.

🔒 Agent Availability: Private by Design

• Chatmyer never shows agent availability status (online, offline, or away) on the widget or to website visitors.

• This is intentional — to give teams full flexibility without creating expectations based on availability.

• Even inside the dashboard, Chatmyer does not show whether agents are online or offline.

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👤 Visitor Online Status (Dashboard Only)

Chatmyer does detect and display visitor presence in real time — but only to your support team inside the dashboard.

• You can see if a visitor is currently online and active on your website.

• This helps agents prioritize who to respond to first or know if someone has left the session.

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✉️ Message Tracking: Sent, Delivered, Seen

For every message exchanged between an agent and a visitor, Chatmyer shows:

Sent : Message has been successfully sent from agent
Delivered : Message has reached on visitor’s browser
Seen: Visitor has opened or viewed the message

These statuses update in real time and help agents know whether to wait, follow up, or resend.

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✅ Summary

• Chatmyer does not show agent availability to visitors or in the dashboard.

• Visitor online status is shown on the dashboard for agents only.

• Message status is tracked and shown as Sent, Delivered, and Seen — in real time.