Chatmyer supports a wide range of file types during conversations — including text, images, videos, and documents — enabling rich, helpful, and contextual communication between agents and visitors.

📤 Supported Data Types in Chatmyer Conversations

Whether it’s troubleshooting a product, sending a receipt, or sharing onboarding material, Chatmyer allows the following types of content to be shared during a live conversation:

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💬 Text Messages

The most common and essential form of communication.

• Agents and visitors can exchange plain or formatted text messages instantly.

• Supports emojis, line breaks, and links.

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🖼 Image Files

Chatmyer supports most popular image formats:

• .jpg, .jpeg, .png, .gif, .webp, .bmp, and more

• Shared images are previewed inline inside the chat window.

• Useful for screenshots, product images, or step-by-step visuals.

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🎥 Video Files

You can share the following video formats:

• .mp4, .mkv

• Videos can be uploaded and downloaded directly within the chat.

• Perfect for demo videos, tutorials, or user-recorded issue walkthroughs.

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📄 PDF Files

• Widely used for invoices, manuals, guides, contracts, etc.

• PDF files can be uploaded by either side and are downloadable in 1 click.

• Secure and universally supported format.

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📝 Word Documents

• Supported formats include .doc, .docx

• Useful for proposals, policy documents, or templates that require editing.

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📊 Excel Files

• Supported formats include .xls, .xlsx

• Enables sharing of pricing sheets, reports, or formatted data tables.

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🔐 File Sharing Notes

• All shared files are handled securely and temporarily stored for the duration of the chat session.

• File uploads are subject to size limits (based on your plan settings).

• Malicious or unsupported file types are automatically blocked.

With these capabilities, Chatmyer ensures your support conversations are not just helpful — but rich, media-enabled, and action-oriented