💡 Why Most Businesses Struggle with Support Tools

Today, many merchants use one tool for live chat and a separate one for ticketing.

This creates confusion, scattered data, slower responses, and poor customer experience.

Chatmyer solves this problem.

It combines live chat and a full ticketing system — in a single, beautifully unified platform.

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🛠 How Chatmyer’s Ticketing System Works

Whether you’re solving customer issues, assigning internal tasks, or tracking long-term support, Chatmyer gives you all the tools to manage tickets with full visibility and control.

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✅ Two Ways to Create a Ticket

1. From the Widget (Customer-Side)

   
   

   • Visitors can submit a ticket directly from the chat widget

   • You can enable or disable this option in widget settings

   • Useful for after-hours or complex issues

   
   

2. From the Dashboard (Admin/Agent-Side)

   
   

   • Admins or agents can manually create tickets

   • Option to select the customer account the ticket is for

   • Assign the ticket to an individual agent or a team

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🧾 What’s Inside a Ticket

Each ticket includes:

• Subject & Body — The issue or task details

• Ticket ID — A unique identifier for easy reference

• Assignees — One or more agents, or an entire team

• CCs — Add additional contacts for visibility

• Attachments — Share files like images, PDFs, or documents

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🔁 Real-Time Updates & Notifications

• Agents can reply to tickets, and responses are:

  
  

  • Instantly shown in the visitor’s widget inbox

  • Delivered via email notifications

  
  

• Visitors see who replied and when

• All ticket updates — replies or status changes — trigger real-time notifications

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🚦 Smart Status Workflow

Each ticket flows through multiple stages:

• ToDo → Pending → In Progress → Done / Rejected

Your team can:

• Update status anytime

• Filter and organize tickets based on status, assignee, customer email, etc.

• Ensure nothing slips through the cracks

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📨 Ticket Transcript + CC Support

• Visitors and assignees are automatically added as CC

• Agents can add extra CCs on request

• Ticket transcripts (entire conversation history) can be emailed to CCs on demand — great for managers or external stakeholders

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📊 Powerful Dashboard Controls

• Filter by status, assignee, visitor name/email

• Search and organize tickets easily

• View full ticket history

• Support team sees everything in one place — no switching tools

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✅ Summary: Why Merchants Choose Chatmyer

Traditional Setup	With Chatmyer
1 tool for chat, 1 for tickets	All-in-one chat + ticketing
Scattered customer context	Unified visitor profile + history
Manual follow-up by email	Real-time widget + email sync
No clear ownership of issues	Ticket assignees + full workflow

With Chatmyer, merchants don’t have to choose between fast conversations and organized support — you get both, in one smart product.