🎯 What Most Businesses Get Wrong

Most ticketing systems require users to:

• Find a “Contact Us” form

• Leave the page they were on

• Fill out separate support requests

• Wait without any real feedback loop

This process leads to frustration, lost tickets, and missed opportunities to help when it matters most.

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✅ Chatmyer Solves This Inside the Widget

With Chatmyer, visitors can create support tickets directly inside the widget — right from the same chat window they’re already interacting with.

How It Works:

• Widget includes a “Create Ticket” option (if enabled)

• Visitor can enter:

  
  

  • Subject

  • Issue details

  • Attachments (optional)

  
  

• Once submitted:

  
  

  • A ticket is instantly created

  • Visitor receives a confirmation inside the widget

  • A notification is also sent via email

  
  

No redirects. No page reloads. No confusion.

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💡 Why This Is Game-Changing

🚀 1. Faster Issue Reporting

Customers don’t need to go hunting for a support form or help desk link.

They can report issues instantly while they’re still engaged.

⏱ 2. Saves Time for Support Teams

Since ticket details arrive complete and categorized:

• Agents can respond faster

• No need to ask basic questions again

• Attachments are already included if needed

🧠 3. More Accurate Requests

Visitors submit tickets in the moment, while the issue is fresh.

This leads to:

• More accurate descriptions

• Better context

• Faster diagnosis

💬 4. Real-Time Feedback Loop

• Responses are shown directly inside the widget

• Visitor sees who replied, and when

• No need to dig through emails to find the latest reply

• Status updates are reflected live

📁 5. All Conversations Stay in One Place

Both chat and ticket updates live inside the widget inbox.

This ensures:

• Better continuity

• Fewer lost follow-ups

• Seamless communication history for the visitor

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📊 Use Case Examples

Business Type	How Widget Ticketing Helps
🛒 E-commerce	Customers report order issues quickly while browsing
💼 SaaS	Users raise feature or bug issues from your web app
🎓 Online Courses	Learners submit technical queries without leaving course
🏢 Agencies	Clients share change requests or billing questions easily

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⚙️ Optional Control for Merchants

• You can enable or disable ticket submission from widget in settings

• Ideal if you want to limit support to logged-in users or certain times

• Still allows agent-created tickets from dashboard when needed

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✅ Summary: Why Widget-Based Ticketing Matters

Without Widget Ticketing	With Chatmyer Widget Ticketing
Users hunt for support forms	Tickets created instantly inside widget
Long response cycles	Real-time updates inside the same widget
Emails get buried or missed	All replies shown in real-time, in-widget
Agents get incomplete info	Full issue + files sent directly by user

🎯 Faster, smarter, and more user-friendly support — all from one clean interface.