Need to quickly inform your website visitors about a sale, holiday hours, support downtime, or a new product launch? Chatmyer’s Announcements module helps you do just that — by letting you show highlighted messages directly inside your chat widget homepage.

This ensures every visitor sees the message before starting a conversation, improving visibility, transparency, and communication.

---

📣 What Is an Announcement in Chatmyer?

An Announcement is a small banner or card that appears on the homepage of your Chatmyer widget. It is fully customizable and ideal for:

• 💬 Sales or promotions (e.g., “20% off all weekend!”)

• 🛠 Maintenance alerts (e.g., “Support may be delayed today”)

• 🎉 Holiday closures (e.g., “Closed on July 4th”)

• 📢 Product updates or feature launches

• 📌 Any important business-related info

---

🧑‍💻 How to Create an Announcement

1. Go to the Dashboard

   Navigate to the Announcements tab in your Chatmyer admin panel.

2. Click “New Announcement”

   This will open the announcement creation screen.

3. Add the Following Fields:

   
   

   • Title: A short, eye-catching headline

     (e.g., “We’re Closed for Eid!”)

   • Description: A brief explanation or details

     (e.g., “Our support team will be offline from June 28 to July 1. We’ll be back soon!”)

   • Image (optional): Upload a small banner or icon for visual impact

     (e.g., a sale image, caution icon, or calendar graphic)

   
   

4. Save and Publish

Your announcement will now appear front and center on your chat widget’s homepage.

---

👀 How It Looks to Visitors

• As soon as a visitor opens your widget, the announcement is shown prominently at the top.

• It cannot be missed — ensuring you get your message across before the chat even begins.

• Visitors can still start a conversation normally after reading the announcement.

---

🔄 Editing or Removing Announcements

• You can edit, update, or delete any active announcement at any time from the dashboard.

• Edits go live instantly on all widgets where the announcement is enabled.

---

💡 Use Cases & Best Practices

Use Case	Example Announcement
🔥 Promotion	“Flash Sale: 30% Off Today Only!”
🛠 Maintenance	“Scheduled Maintenance Tonight at 11PM PST”
🎄 Holiday Hours	“Closed for Christmas – Back on Dec 26th”
⏳ High Volume	“Support Delays Expected Today"
🚀 New Feature	“Try Our New Ticketing System – Now Live!”

Keep the title short and description clear

Use an image to make it more noticeable

Remove announcements when they’re no longer relevant to avoid confusion

✅ Summary

Chatmyer Announcements help you:

• Deliver high-visibility updates to every visitor

• Share timely info right before a chat begins

• Increase transparency and reduce support tickets

• Customize what your users see with titles, text, and images

It’s the perfect way to communicate proactively, directly inside your live chat widget.