Not every visitor converts on their first visit.

Many explore a few pages, hesitate on a pricing plan, or abandon their cart — then leave without a trace. These idle or disengaged visitors are your biggest missed opportunities.

With Chatmyer’s Site Monitoring + Notify User feature, you can see them live, understand their behavior, and take action in real time — turning hesitation into conversion.

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💤 Why Visitors Go Idle

Even the best websites face bounce or inactivity due to:

• Confusing options

• Pricing hesitation

• Distractions or multitasking

• Lack of urgency

• No visible support

These users don’t dislike your offering — they’re just stuck or unsure.

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⚡ The Solution: Chatmyer’s “Notify User” Feature

The Notify User feature is a real-time, proactive engagement tool built into Chatmyer’s Site Monitoring dashboard.

Whenever a visitor is listed under Active Users, agents and admins can:

• Select that user

• Type a custom message

• Instantly push it to their chat widget

And here’s the magic:

✅ If the widget is closed, the message appears on the widget icon with sleek animation

✅ If the widget is open, it shows on the widget’s homepage, ensuring it’s clearly seen

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🧠 Strategic Use Cases: Re-Engaging Non-Converting Visitors

🛒 1. Cart Abandonment

“Still deciding? Use code SAVE10 to get 10% off — valid for the next 10 minutes!”

💡 When you notice users lingering on checkout or product pages without taking action, this quick message can be the final nudge they need.

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📄 2. Stuck on Info or Pricing Pages

“Need help choosing the right plan? I’m here if you have questions!”

💡 If a user is idle on a pricing or feature comparison page, offering support reassures them and opens up a valuable conversation.

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⏳ 3. Idle After a Few Page Views

“Anything I can help you with? 😊 Feel free to ask — I’ll respond instantly.”

💡 Visitors who’ve browsed multiple pages but go inactive can often be re-engaged with a simple, friendly message.

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🚨 4. Urgency-Based Promotions

“⚡ Flash Deal Ending Soon! 20% off if you checkout in the next 15 minutes!”

💡 Target idle users during limited-time offers or sales to increase urgency without being intrusive.

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📊 The Difference from Popups or Bots

Unlike generic popups or automated bot greetings, Notify User messages are:

• Targeted to specific live users

• Custom-written for context and intent

• Non-disruptive, showing only in the widget UI

• Animated and attention-grabbing, but elegant

This ensures a personalized, human experience — without the friction of traditional lead capture tools.

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💡 Best Practices for Using “Notify User” Effectively

Tip	Why It Works
Personalize your message	Feels human, not scripted
Time it right	Wait 20–30 seconds of inactivity
Avoid sounding pushy	Focus on help or value, not pressure
Use urgency sparingly	Great for flash offers, not every message
Review behavior before sending	Check pages visited to tailor your response

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✅ Summary

Idle and disengaged visitors don’t have to stay that way.

With Chatmyer’s Notify User feature, you can:

• Identify visitors who are still deciding

• Reach out with helpful, relevant messages

• Revive lost sales and open support conversations

• Convert passive users into paying customers

🔔 Don’t just watch visitors — talk to them.

With Chatmyer, your site monitoring becomes a real-time conversion engine.