🎨 Why Customise the Widget Appearance?

Your website’s design reflects your brand identity — and your support experience should too.

With Chatmyer, you’re not limited to a generic support widget. You can fully personalise how your widget looks so it blends seamlessly with your brand — making it feel like a natural extension of your website.

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🛠 What You Can Customise in the Widget

Here’s what you can personalise from the Chatmyer dashboard:

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1️⃣ Primary & Secondary Colors

• These colors define your widget’s theme.

• The primary color is used for buttons, headers, highlights.

• The secondary color is used for background accents or subtle UI elements.

🔧 Example: If your brand uses blue and white, set primary = blue, secondary = white.

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2️⃣ Background Banner Image

Upload a custom banner that appears on the widget’s home screen.

• Great for showcasing your logo, brand vibe, or promotional design.

📁 Supported formats: JPG, PNG (recommended size: 600x300 pixels)

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3️⃣ Greeting Message

This is the welcome message that appears on the widget home page.

• Use it to:

  
  

  • Greet users with a friendly intro

  • Mention support hours

  • Encourage questions or conversations

💬 Example: “👋 Welcome! We’re here to help. Start a chat or check out our Help Center.”

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👨‍💻 How to Customise the Widget

1. Log in to your Chatmyer admin dashboard

2. Navigate to Widget Settings → Appearance

3. Update your:

   
   

   • Theme Colors

   • Background Banner

   • Greeting Message

   
   

4. Click Save Changes

🔁 Your widget will update live across your website instantly.

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✨ Tips for Better Widget Branding

• Use your brand’s exact hex codes for colors

• Keep greeting messages short and friendly

• Design banners that are clear, not text-heavy

• Preview your changes on both desktop and mobile

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📱 Responsive and Consistent

The Chatmyer widget automatically adapts to:

• Mobile screens

• Tablets

• Desktop devices

Your custom styling remains consistent across all devices — giving every visitor a unified experience.

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✅ Summary

Custom Element	Purpose
🎨 Theme Colors	Match widget to your brand style
🖼 Banner Image	Showcase your visual branding
💬 Greeting Message	Create a warm, helpful first impression

🎯 A beautifully branded widget makes support feel like part of your product — not an afterthought.